ace 65 Terms and Conditions

1 Definitions and Introduction

These terms and conditions ("Terms") apply to the ace 65 platform and all its services. In this document, "ace 65", "we", "our" refers to the organization operating the platform, and "member", "user", "you" refers to any person registered on ace 65 or visiting the site.

ace 65 is an online gaming and sports betting platform that offers casino games, sports markets, and various promotional benefits to Bangladeshi users. By using the site, you acknowledge that you have fully read, understood, and agreed to comply with these terms.

1.1 Precedence of Terms

These terms, the privacy policy, and the terms of any specific promotion together form the complete agreement between ace 65 and the member. In the event of any dispute, these terms and conditions shall take precedence.

1.2 Nature of Services

ace 65 services include: online slot games, live casino, fishing games, sports betting including cricket and football, virtual games, and various bonus programs for members.

2 Eligibility and Age Requirement

To participate on ace 65, you must meet the following conditions:

• You must be at least 21 years old. This platform is strictly prohibited for anyone under 21.
• You are using this platform voluntarily and of your own accord.
• The funds deposited into your account are from a legitimate source.
• You are not located in an area where receiving this type of gaming service is legally prohibited.
• You have not previously been banned or restricted on ace 65.

2.1 Identity Verification

ace 65 reserves the right to verify a member's identity and age at any time. A national identity card or other government-issued document may be requested for verification. ace 65 has the right to hold withdrawals until verification is complete.

3 Account Registration

A personal account must be created to use ace 65 services. You are required to provide accurate and complete information during the registration process.

3.1 Single Account Policy

Each member may open only one account. Creating multiple accounts under the same person's name, from the same device, or using the same payment method is strictly prohibited. If this rule is violated, all associated accounts will be permanently closed and bonuses will be cancelled.

3.2 Updating Account Information

If any of your information changes after registration, you must notify the ace 65 support team immediately. ace 65 will not be responsible for any transaction issues arising from outdated or incorrect information.

3.3 Password Security

It is your responsibility to keep your account login details completely confidential. It is advisable not to share your password with anyone and to change it regularly. Any unauthorized access to the account must be reported to ace 65 immediately.

4 Deposits and Withdrawals

ace 65 currently provides deposit and withdrawal services via bKash, Nagad, and Rocket. All transactions must be made from a mobile wallet registered in the member's own name.

4.1 Deposit Limits

The minimum deposit amount is ৳100 (one hundred taka). There is no set maximum deposit limit, however identity verification may be required for large transactions.

4.2 Withdrawal Limits and Processing Time

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal requests are generally processed within 1 hour. Additional verification may be required for large withdrawals or a member's first withdrawal.

4.3 Withdrawal Conditions

Before withdrawing, you must ensure that the wagering requirements of any active bonus have been met. If wagering is incomplete, only the originally deposited amount (excluding the bonus) can be withdrawn.

4.4 Transaction Rejection

ace 65 may reject a deposit or withdrawal in the following cases: if identity verification is incomplete, if money laundering is suspected, if evidence of fraud is found, or in the event of a platform rule violation.

5 Bonuses and Promotional Offers

Participation in the ace 65 bonus program is entirely voluntary. Each bonus has its own terms and compliance with them is mandatory.

5.1 Welcome Bonus

New members joining ace 65 will receive a 100% bonus on their first deposit, up to ৳8,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: depositing ৳1,000 gives a ৳1,000 bonus making a total balance of ৳2,000; to withdraw the bonus funds, ৳1,000 × 20 = ৳20,000 must be wagered.

5.2 Other Promotions

ace 65's regular promotions include the weekly ace 65 reload bonus, ace 65 slots festival bonus, refer a friend ace 65 reward, ace 65 birthday special, and ace 65 weekend cricket bonus. Each promotion has specific wagering requirements and time limits.

5.3 General Bonus Rules

• Bonuses may only be used for playing on the ace 65 platform.
• No more than one bonus may be active at a time.
• Bonus balance cannot be withdrawn before wagering requirements are met.
• ace 65 reserves the right to modify or cancel any bonus offer.
• If any winnings claimed from bonus funds are found to be fraudulent, they will be considered void.

6 Gaming Rules

Each game and betting market on ace 65 has its own detailed rules. General rules are outlined below.

6.1 Bet Acceptance and Cancellation

Once a bet is placed, it generally cannot be cancelled. However, ace 65 reserves the right to cancel or recalculate a bet in the event of a technical error, incorrect odds, or event cancellation.

6.2 Odds Changes

In sports betting, bets will be settled at the odds that were in place at the time the bet was placed. Odds changing during an event is normal and does not affect previously placed bets.

6.3 Technical Errors

If a game or bet remains unresolved due to a software error, network issue, or other technical reason, ace 65 reserves the right to cancel that round and return the stake. ace 65 is not obligated to pay out abnormal winnings resulting from an error.

6.4 Live Casino

ace 65's live casino section offers live dealer games from Evolution, Pragmatic Play Live, Ezugi, and other studios. Decisions in live games are final — live footage is reviewed before any claim is accepted.

7 Prohibited Activities

The following activities are strictly prohibited on the ace 65 platform:

• Opening multiple accounts or using another person's account.
• Depositing and withdrawing solely for the purpose of obtaining bonuses (bonus abuse).
• Playing via bots or automated software.
• Money laundering or processing illegally obtained funds.
• Attempting unauthorized access to another member's account.
• Attempting to hack or damage ace 65's systems or software.
• Registering with false information.
• Conducting financial transactions with other members or sharing accounts.

If any of the above prohibited activities are proven, ace 65 reserves the right to immediately close the account, confiscate the balance, and take legal action.

8 Account Suspension and Closure

ace 65 may temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any clause of these terms.
• Failure to cooperate with identity verification.
• Suspicion of fraud.
• Being under 21 years of age.
• Submitting a self-exclusion request under the responsible gambling policy.

8.1 Account Closure by Member

You may request to close your own account at any time by contacting ace 65 support. It is advisable to withdraw any active balance before closure, as bonuses will be cancelled.

9 Limitation of Liability

ace 65 will not be liable in the following cases:

• Loss of a game or bet due to internet disconnection.
• Loss caused by third-party software or hardware issues.
• Loss or theft of login credentials due to the member's own negligence.
• Service disruption due to government restrictions or force majeure.
• Financial loss incurred by a member as a result of their gaming decisions.

ace 65's maximum liability is always limited to the balance available in the member's account.

10 Privacy and Data Protection

ace 65 is committed to protecting members' personal information. The platform uses SSL encryption to keep all data secure. Details on how your information is collected, used, and stored can be found in our Privacy Policy. That document is an integral part of these terms.

10.1 Data Sharing

ace 65 does not sell members' information to third parties. However, limited information may be shared as needed to provide services (payment processors, technology providers) — always under strict confidentiality agreements.

10.2 Cookies and Tracking

The ace 65 site uses cookies that assist with session management, security, and improving the user experience. Using the site constitutes consent to the cookie policy.

11 Responsible Gambling

ace 65 believes that gambling is entertainment — not a source of income. We encourage all members to play within their limits. If anyone notices signs of gambling addiction, please follow our responsible gaming guidelines.

11.1 Self-Exclusion and Setting Limits

ace 65 gives members the option to set deposit limits, take a temporary break, and request permanent self-exclusion. These requests can be made to the support team via live chat or email.

11.2 Age Verification and Minor Protection

Use of this platform by anyone under 21 is strictly prohibited. If ace 65 identifies an account belonging to a minor, it will be immediately closed and all balances will be confiscated. If you have any questions about ace 65 services, please visit our FAQ section.

12 Changes to Terms and Enforcement

ace 65 reserves the right to change, amend, or add new clauses to these terms and conditions at any time. If changes are made, a notice will be posted on the site and the date of the change will be updated.

12.1 Use After Changes

If you continue to use the site after any changes to the terms, you will be considered to have agreed to the new terms. If you do not agree to the new terms, you should request that your account be closed.

12.2 Legal Jurisdiction

Any dispute regarding these terms must first be attempted to be resolved through the ace 65 support team. If a resolution cannot be reached through support, ace 65 will determine the next course of action.

12.3 Severability of Terms

If any clause of these terms and conditions is found to be invalid or unenforceable, the remaining clauses will remain fully in effect. ace 65's silence regarding any breach of a condition does not constitute a waiver of that condition.