ace 65 Privacy Policy
This policy contains a full description of how your personal information is collected, stored, and kept secure.
1 Introduction and Scope
ace 65 treats the protection of its users' personal information as the highest priority. This Privacy Policy applies to the ace 65 website, mobile application, and all related services. When you register on our platform, play games, make a deposit, or contact customer support, you are considered to have accepted the terms of this policy.
By opening an account or using our services after this policy takes effect, you are agreeing to the terms set out below. To learn more about the general terms of service, please read our Terms and Conditions page.
2 What Information We Collect
ace 65 collects certain information to run the service properly and improve the user experience. This information falls into two main categories:
2.1 Information You Provide
The information you provide at the time of account registration includes:
- Full name and date of birth
- Mobile number and email address
- Password and security-related information
- Payment account details (bKash, Nagad, Rocket numbers)
- Documents required for identity verification
2.2 Automatically Collected Information
When you use the platform, certain information is recorded automatically, such as: IP address, browser type and version, operating system, list of pages visited and time spent, session data, and device identifiers.
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies that make your login experience easier each time, remember your preferred pages, and help ensure security. Cookies can be managed through your browser settings, but disabling certain cookies may limit the functionality of the platform.
3 Purpose of Data Use
ace 65 uses the information it collects only for the following legitimate purposes:
- Creating, managing, and verifying accounts
- Processing deposits, withdrawals, and transactions
- Providing applicable bonuses and promotions
- Detecting and preventing suspicious activity
- Customer support and resolving complaints
- Technical development and testing of the platform
- Age verification — ace 65 is only for individuals aged 21 and above
ace 65 never sells your information to third parties and does not share it with anyone except in the cases described in the section below.
4 Conditions for Disclosure and Sharing of Information
ace 65 may share your information with third parties only in the following limited circumstances:
4.1 Service Provider Partners
Our approved technology partners who handle payment processing (bKash, Nagad, Rocket), technical support, and fraud prevention are given access to the minimum information necessary. These partners operate under strict confidentiality agreements and may only process data in accordance with ace 65's instructions.
4.2 Legal Obligations
ace 65 may provide information to authorities on the basis of a court order, government directive, or applicable legal requirement. In such situations, ace 65 provides only the minimum information necessary.
4.3 Business Changes
In the event of a business merger or restructuring, user information may be transferred to the new entity. In that case, we will notify users in advance and the same privacy standards will be maintained.
5 Data Retention and Security Measures
ace 65 applies industry-standard technology to protect your information. All communication between the server and your browser is secured through SSL encryption. Sensitive information is stored in encrypted form and only authorised staff have limited access to the data they need.
Information is retained for as long as your account is active and for a set period after the service is closed. Some information may need to be kept for a longer period due to legal or regulatory obligations.
5.1 Password Security
Your password is stored in hashed form and no ace 65 staff member can view it directly. ace 65 will never ask for your password — if anyone does, it is fraudulent.
6 User Rights
As a user of the ace 65 platform, you have the following rights over your own information:
6.1 Right to Access
You can contact us at any time to find out what information ace 65 holds about you.
6.2 Right to Correction
If the information stored in your profile is incorrect or incomplete, you may request that it be corrected.
6.3 Right to Close Your Account
You may request that your ace 65 account be closed. However, some information will be retained for a set period due to legal obligations. For more information on self-exclusion or breaks related to responsible gaming, please visit the Responsible Gaming page.
6.4 Opting Out of Marketing Communications
If you do not wish to receive promotional messages or emails from ace 65, you can opt out at any time. This change does not affect necessary transactional communications.
7 Protection of Minors' Information
ace 65 strictly does not accept registrations from anyone under the age of 21. Age is verified at the time of registration, and if any user is found to be under 21, their account is immediately suspended and the collected information is deleted.
If you suspect someone you know is using ace 65 by hiding their age, please inform our support team.
8 Third-Party Links and Services
The ace 65 platform may sometimes contain references to third-party services (such as payment gateway pages). These external pages have their own privacy policies and ace 65's policy does not apply to them. Once the payment process is complete, you will be returned to the ace 65 platform.
9 Data Transfers
ace 65's servers and data processing infrastructure may be located in various countries. Even if your information is transferred across different regions, the protection standards described in this Privacy Policy are maintained in all cases.
10 Policy Changes and Updates
ace 65 may amend this Privacy Policy as needed. For significant changes, you will be notified via your registered email or through a notice within the platform. Continuing to use ace 65 after an amendment will be considered acceptance of the new policy. To learn more about the relationship between this policy and the other terms of ace 65's service, please visit our About Us page.
11 Safe and Responsible Use
Alongside ace 65's technical measures to protect your information, your own awareness is also important. Change your password regularly, make sure to log out after using an unfamiliar device, and if you notice any unusual activity on your account, contact our support team promptly. You can also visit our FAQ section for answers to common questions.
12 Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact the ace 65 support team. Our team is ready to assist in both Bengali and English, seven days a week, twenty-four hours a day, via live chat and email.
If you wish to exercise any right over your information (access, correction, or deletion), please send the request by email. We will generally acknowledge your request within business days and resolve it within a reasonable time.